But for more than 200,000 people in the U.S. every year, they are also the cause of preventable patient deaths.And in too many cases, providers don’t communicate about their mistakes with patients or their families very well, a problem that David Mayer, M.D., vice president for quality and safety at Maryland-based MedStar Health, has sought to change. A decade ago, he helped develop the Communication and Optimal Resolution, or CANDOR, Toolkit with the Agency for Healthcare Research and Quality. It’s a tool to help hospitals quickly communicate with and apologize to patients or their families when something has gone wrongand work to make it right as quickly as possible.

Source: Click here