Imagine that a health system enrolls all of its fully at-risk patients into its high-touch care management program to better manage costs and care quality.The care management team must understand the medications each patient is taking, whether or not they are adhering to them and if they are following their care plan.To do this successfully, access to timely and accurate medication history data is essential. Without it, care managers have to rely on outdated data or contact pharmacies directly. Or they have to spend their time on the phone with patients, family members or caregivers who sometimes provide inaccurate or incomplete information. This takes care managers time away from more important tasks. But care quality will suffer without understanding the patients medication list and adherence patterns.

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