Demand for virtual care services, such as telehealth, is steadily on the rise. And opportunities for additional growth, with clear benefits for patients, providers and employers are within reach.According to a recent Accenture study, one-quarter of consumers surveyed said they have received virtual health care services, up from 21 percent in 2017. The same study revealed that nearly half (47 percent) of all respondents would prefer a more immediate, virtual appointment over a delayed, in-person appointment, while nearly three-quarters said they would use virtual care for an after-hours appointment. In some areas, health care providers are keeping pace with the demand. However, when it comes to virtual care, robotics and artificial intelligence (AI), consumer interest is surpassing what many providers currently offer. So whats the hold-up?Despite clear advantages, virtual visits or smart remote care must overcome several common

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