Primary care physician Frank Maselli, MD, is somewhat of an anomaly. Thats because his New York City-based practice has continued to gain in efficiency since implementing an electronic health record (EHR) system in 2001 and switching to a new vendor in 2009.Whats his secret? Patient engagement.By engaging patients with the EHR-based portal since 2010, Masellis practice has reduced patient phone calls, streamlined in-house workflows and decreased postal costs. The portal allows patients to view clinical information, schedule appointments, pay bills and ask for prescription refills or referrals. Patients can also download a mobile app to easily access the portal on their cell phones.

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