Many organisations embarking on the journey of transformation in healthcare do so from the perspective of the technology and all too often focus on transferring current ways of working. The famous Henry Ford quote seems just as true today as it was at the time, about wanting faster horses. I know from my own experience when I have asked business sponsors, managers and clinicians about problems or pain points they often reach for the nearest solution within sight. This approach misses the deeper technology requirements and fundamentally isnt really transformative.The hard part of digital transformation in healthcare is challenging how we work right now and establishing why we maintain the status quo? In other sectors such as retail, travel and banking, society has benefited from a very data driven technological approach. In those sectors theyve redefined the customer experience in a way that hasnt been realised in healthcare.

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