Thursday, January 9, 2025
Upgrading human brains to operate like machines or computers is a common theme in many popular science-fiction movies and TV shows. While Virtual Reality (VR) headsets like Oculus Rift and Vive are viewed as the newest toys by teens and adults, they can also be used by medical educators in surgical training, concussion diagnosis and
[ Read More ]For decades, we have imagined space-aged technologies to improve our future lives. And until now, imagination has moved at a faster pace than technology. But for the first time in history, technology is finally catching up with imagination. With new technologies in place and on the horizon, it’s easy to get excited for the future
[ Read More ]For the past two months, I have been taking Uber cars around Delaware when I go to the train or to the airport. I have taken about 10 rides and every one has been a pleasurable experience. The drivers are friendly, the cars are clean, the car arrives in under five minutes and the cost
[ Read More ]Looking back over the past 100 years, the pace of medical innovation and its eventual impact on health, healthcare and life expectancy has been extraordinary. Over the course of a century, the world has witnessed life-changing and life-saving events and discoveries that have forever changed us: from the advent of family planning and birth control;
[ Read More ]It’s no secret that the world of healthcare has changed over the last hundred years. Things have improved; new discoveries have been made. What was once thought of as impossible and unthinkable may have now even become the new norm. As technology constantly improves, it has affected all types of industries, including healthcare. What used
[ Read More ]This webinar offers a quick introduction to a key tool for gap analysis: customer journey mapping. A journey map is a tool that puts those of us who work in healthcare into the customer’s, member’s, or patient’s shoes — and then keeps us there throughout the story of an experience and associated resource touchpoints. By telling
[ Read More ]This talk was given at a local TEDx event, produced independently of the TED Conferences. Paul Rosen, MD, a pediatric rheumatologist, serves as the Clinical Director of Service and Operational Excellence at Nemours. He received a masters of public health degree from Harvard University and a masters of medical management degree from Carnegie Mellon University.
[ Read More ]Journey mapping offers one of the best ways to gather Intel on your customers. Now that you know what Journey Mapping is and what it can reveal, we’re sure you’re wondering “How do we make sure we map it correctly? And when is the best time to do this? At what stage?†Based on our
[ Read More ]In the last post, we talked about how Journey Mapping can save you from making false assumptions about your customers. And trust us. Every single client we’ve ever worked with has some assumptions that are surprisingly wrong. It’s not a crime. But it can be disastrous, depending on how wrong you are, how much money
[ Read More ]In the movie Field of Dreams, Kevin Costner hears a voice that tells him, “If you build it, they will come.†Over and over, he hears this voice from out of nowhere until he eventually decides to plow down a good portion of his cornfield, throwing out much of the year’s harvest, and risking everything to
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