Let’s face it, whether you are a small practice or health system, everyone in healthcare wants the same thing—to thrive and be successful. Lets face it, whether you are a small practice or health system, everyone in healthcare wants the same thingto thrive and be successful. So, what is the secret to happy, satisfied patients? You know, the ones who are likely to not only return but also bring their friends and family with them. Not surprisingly, one of the secret weapons of successful healthcare organizations is on-going communication. In fact, a 2018 study from Aetna found that one of the things patients want most from their physicians is better, and more in-depth, communication.

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